As you decide which business telephone system to choose, you may have dismissed Voice over Internet Protocol (VoIP) because of some negative commentary you've heard. Many people have misconceptions about this relatively new technology because it's not similar to systems they're familiar with. Learn about these misconceptions so you can make an informed decision.
VoIP converts analog audio communication to digital data for transmission over the Internet. The system can use converters on regular phones, specialized phones or computers -- or a combination of these systems.
People have generally sacrificed a certain level of quality by trading in landlines for cell phones. This isn't a problem with VoIP as long as you choose wired technology for your office. The service provider makes sure you have enough bandwidth to support the system so that everyone gets high-quality sound.
When using VoIP as a mobile system, you'll get similar sound quality as you would with a cell phone. You don't need to use your cell phone, which can cost you in minutes. You can take calls with your laptop or tablet using a headset and microphone, and VoIP can send your Voicemail to your email inbox.
VoIP providers increasingly use highly effective encryption so that nobody can hack into the system. Ask the providers you talk with about their security measures so you know you're choosing a service with unbreakable parameters.
Issues With Reliability
Internet reliability issues usually are associated with wireless technology that can be negatively affected by anything from bad weather to solar flares. Wired Internet systems are highly reliable, which means your VoIP system will be as well.
VoIP actually tends to be less expensive than other business phone systems. It's integrated into the Internet service you already have; you don't need an additional phone service and another monthly bill.
It's a misconception that VoIP requires ordering each feature piecemeal. Like other affordable phone systems, you can purchase a service package with Voicemail, call forwarding and other features that fit your particular needs.
If you aren't ready to upgrade to new phones, your employees can use the desk phones they currently have.
The Companies Have No Real Track Record
It's true that some companies offering VoIP are very new. However, you can also choose one that's been around for decades, providing more traditional business phone service to thousands or even millions of organizations. Another option is choosing a business phone company that is relatively new but has an excellent reputation for product quality and customer service.
For more information, contact Tele-Plus or a similar company.